Whereas, CLIENT understands that submitting a Research Request represents that CLIENT is 18 years or older and agrees to abide by the following terms and conditions of this agreement;

Whereas, CLIENT understands that cg-research.com provides clients with on-demand research and concise results and that CADENCE GROUP's staff of skilled, professionals, who perform the research, know how to search expertly and efficiently; and

Whereas, CLIENT agrees that the performance of such research services and the payment to CADENCE GROUP for such services shall be governed by the following terms and conditions;

Whereas, CLIENT's failure to inspect this agreement does in no way exclude CLIENT from this agreement;

Now, therefore, for and in consideration of the promises and covenants set forth herein and other good and valuable consideration, CLIENT agrees with CADENCE GROUP as follows:


1. Submission of Research Request
(a) CLIENT completes and submits an online Research Request as specified below and submits an e-Payment form as specified in Section 5 below. In so doing, this individual or entity has entered into this Agreement with CADENCE GROUP as a CLIENT.

(b) Research means investigating and evaluating resources and determining the relevance to the query. CADENCE GROUP’s research team uses its expert skills in mining information sources in response to CLIENT’s query. The results of research may be that no answer is available for the query.

(c) CADENCE GROUP offers two levels of research that are defined as follows:

STANDARD ON-DEMAND RESEARCH – CADENCE GROUP’s expert researchers mine the public information available on the World Wide Web, as well as fee-based services when appropriate. They may also use contacts with industry experts. The R3 Report (see definition below) is produced for the CLIENT.

PREMIUM ON-DEMAND RESEARCH – In addition to the sources used in STANDARD ON-DEMAND RESEARCH, additional online fee-based services are used to complete in-depth Research Requests. CLIENT will receive the R3 Report in addition to client-defined deliverables. As part of the advance payment fee, CADENCE GROUP will provide an estimate of the total time and total cost for a PREMIUM ON-DEMAND RESEARCH project. The time used to assemble the estimate will be charged against the pre-payment amount.

The R3 Report is the Research Request Response Report that the CLIENT receives in response to a STANDARD or PREMIUM ON-DEMAND RESEARCH REQUEST. It includes CADENCE GROUP’s re-statement of the Research Request, as it understands it; response highlights; and the results along with pertinent full text articles, data and sources. In rare instances where CADENCE GROUP cannot present a clear answer to the stated query, the report will summarize the steps taken in the research process and may suggest approaches above and beyond the Standard On-Demand Research. These additional steps may recommend more time or specialized database searches that will incur additional fees.


2. Acceptance or Rejection of Research Request
 
(a) CADENCE GROUP will review the online Research Request and credit card information submitted by CLIENT. Then, CADENCE GROUP will inform CLIENT via email if its Research Request is accepted. If the Research Request is denied, the CLIENT will be notified via email and the CLIENT’s credit card account will be credited. At CADENCE GROUP’s discretion, Research Requests may be rejected if deemed inappropriate, if CADENCE GROUP believes the query would require more than the standard time or if, in the unlikely event, it falls outside of the expertise of CADENCE GROUP researchers, or for any other reason.

(b) In the unlikely event that CADENCE GROUP deems the Research Request not appropriate to provide an R3 Report , then CADENCE GROUP will inform the CLIENT via email.

3. Performance of Research Service
(a) If CADENCE GROUP accepts the Research Request, CLIENT may typically expect to receive an answer to a Standard On-Demand Research Request in the form of an R3 Report within 24 to 48 hours of submission. Submissions will be received 8:30 a.m. - 5:30 p.m. Eastern Time (ET) Monday through Friday, excluding holidays. Requests received after 1:00 p.m. ET will be considered as submission at 8:30 a.m. ET on the following business day. CADENCE GROUP will make the best effort possible to answer CLIENT’s query. CADENCE GROUP cannot be responsible for slower response time due to events out of its control such as Internet service downtime, telephone service downtime or acts of God such as storms, earthquakes, and so on.

(b) CADENCE GROUP’s highly trained, professional researchers will provide an R3 Report for a Standard Research Request and, for a Premium Research Request, client-defined deliverables, an R3 Report and an estimate of time and cost to the CLIENT via normal email, using the email address provided by the CLIENT with each Research Request.

(c) Sometimes the response may be that no answer is available in the public information arena. CADENCE GROUP will work directly with the CLIENT to suggest other sources that will incur additional charges or will require more time. CADENCE GROUP will use these sources only when approved by CLIENT via email in advance.

(d) All work to be accomplished by CADENCE GROUP under this Agreement shall be performed in a professional and efficient manner in strict accordance with CADENCE GROUP’s professional research procedures and standards.

4. Legal Research
(a) "Legal Research" is any service or task that CADENCE GROUP conducts on behalf of a CLIENT that involves the search for, retrieval of, or compilation of any information that can be enforced in a court of law or before a panel of adjudicators. This information includes (but is not limited to) treaties, executive orders, constitutions, statutes, court decisions, administrative agency regulations or opinions, and local ordinances, whether from domestic or international governments.

(b) CLIENT acknowledges that any Legal Research CADENCE GROUP completes pursuant to any Agreement does not constitute legal advice, a legal interpretation, or any application of Legal Research to the facts or circumstances of a particular situation, and that such Legal Research has been prepared for informational purposes only.

(c) CLIENT voluntarily agrees and warrants that under no circumstance will CADENCE GROUP, its employees, partners, affiliates, agents, contractors, subcontractors, servants, successors or volunteers be responsible for:

(1) any information contained in or omitted from the Legal Research;

(2) the CLIENT's or any other person's reliance on the Legal Research, whether or not the Legal Research is correct, current or complete; or

(3) the consequences of any action the CLIENT may take or fail to take as a result of using the Legal Research, whether such use is proper or improper.

5. Fees
(a) CLIENT agrees to pay CADENCE GROUP for Research in accordance with the pre-payment arrangement specified below. CADENCE GROUP will not respond to any unpaid on-demand Research Requests.

(b) Standard On-Demand Research CLIENT is responsible for the $385 fee, which includes the R3 Report. CLIENT is also responsible for any additional agreed-upon charges, as documented via email.

(c) Premium On-Demand Research CLIENT is responsible for a minimum $500 pre-payment. CLIENT is responsible for additional fees agreed upon via email.

(d) CADENCE GROUP will not be obligated to make any refunds under any circumstances, including CLIENT cancellation of the Research Request. CADENCE GROUP will only refund charges if the CLIENT’s Research Request is rejected and no services are provided.

(e) By providing a valid credit card number, CLIENT certifies that he/she is 18 years old or older and the authorized credit card holder. CLIENT understands that CADENCE GROUP will immediately initiate a debit transaction against the credit card account as payment for services requested and such transaction is authorized by CLIENT just as if CLIENT had signed a receipt. The transaction currency is U.S. Dollars.

(f) If the CLIENT’s Financial Institution declines a payment by a Credit Card, it will result in the CLIENT’s Bill remaining unpaid. In the event of a "declined" Credit Card payment, the CLIENT will be responsible for any additional fees and charges levied by the CLIENT’s Financial Institution and will be liable for and will indemnify and reimburse CADENCE GROUP for all attorneys' fees and other paid or incurred costs and expenses related to the chargeback and/or collection efforts.

6. Privacy Policy
In order to process a Research Request, CADENCE GROUP needs the CLIENT’s name, mailing address, telephone number, fax number, e-mail address and credit card number and expiration date. This information allows CADENCE GROUP to process the order and to notify the CLIENT of any questions or problems regarding the order. CADENCE GROUP does not rent or sell any of this information, or exchange this information with any other organizations.

CADENCE GROUP may process personal data of the CLIENT only for the purpose of communicating with the CLIENT, executing and enhancing the services and sending commercial information about CADENCE GROUP or its partners. The CLIENT’s personal data is never shared with third parties.

7. Confidentiality
CADENCE GROUP agrees not to publish, disclose, or disseminate confidential information. Confidential information is information or items disclosed by CLIENT to CADENCE GROUP during the performance of Research Services, and is not already known to CADENCE GROUP or considered public knowledge or as being in the public domain.

8. Disclaimer
Except as expressly provided herein, CADENCE GROUP makes no representations or warranties and expressly disclaims any further representations or warranties, expressed, implied, or statutory regarding the R3 reports or the Research Services provided by CADENCE GROUP hereunder, including but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, without limiting the foregoing; CADENCE GROUP makes no representations or warranties and expressly disclaims any representations or warranties, expressed, implied, or statutory regarding the accuracy or completeness of the information contained in the R3 reports or that the R3 reports infringe upon or otherwise violate the intellectual property or other rights of any third party. CADENCE GROUP shall not be liable to the CLIENT for any claim regarding the accuracy or completeness of the information contained in the R3 reports or that the R3 reports infringe upon or otherwise violate the intellectual property or other rights of any third party.

9. Independent Contractor
CLIENT and CADENCE GROUP agree that CADENCE GROUP is an independent contractor for all purposes and nothing in this Agreement shall be construed as creating a partnership, joint venture or employer-employee relationship.

10. No Waiver
The failure of a party to insist, in one or more instances, on the performance by the other in strict compliance with the terms and conditions of this Agreement, shall not be deemed to be a waiver or relinquishment of any right granted hereunder or of any term or condition of this Agreement unless such waiver is in writing and executed by the parties.

11. Agreement
This Agreement constitutes the entire agreement and understanding of CLIENT and CADENCE GROUP.

12. Paragraph Titles
The paragraph titles in this Agreement have been placed thereon for the mere convenience of the parties and shall not be considered in any construction or interpretation of this Agreement..

13. Governing Law
This Agreement shall be interpreted and governed by the laws of the State of Georgia.